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Reviews
Tripadvisor Traveller RatingBased on 857 Reviews
Traveller ReviewsRanked #362 of 565 hotels in New York City
Traveller Rating
Excellent
227
Very Good
371
Average
153
Poor
42
Terrible
64
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Sandy C said...
Friendly Customer Service Goes a LONG Way
Travelled on 10/2024
The Customer Service was exceptional with friendly staff during every shift of our five day stay! The room was cleaned daily. All requests were quickly accommodated. Great location.
Snacks and waters were provided daily. The room size was sufficient for us. We would definitely stay again!...
ghuffrana said...
WORST CUSTOMER SERVICE EVER
Travelled on 09/2024
This is possibly the worst customer service I have ever experienced in my 24 years of traveling. My flight got delayed, I called in Advance to tell them but the night shift person didnt post a message on my fully prepaid booking. Then I called reservations to try and shift Friday night over to Sunday night which they confirmed they did, turns out they just booked me another room. I checked in, no mention that they ha...
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Getaway49618913199 said...
Great location , average otherwise
Travelled on 08/2024
So good bits first , great location for downtown activities and easy subway to uptown. Room was clean if a bit dated like the rest of the hotel . The downfall unfortunately was the staff who generally seemed disinterested, we had to ask for towels on two occasions , once after the room had been cleaned and no towels left and another when we only had two small towels in the room . On the last day 27:08:24 the was a ne...
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Caitlin B said...
Very happy
Travelled on 08/2024
Stayed at the Holiday Inn for five nights with a group of friends. We were overall very happy with the rooms, they were spacious as NYC hotels go. There was always clean towels for us everyday and anything we asked for we promptly received. There was great breakfast items as well as snacks throughout the day. The staff were very polite and we were very helpful with directions and advice. I would highly recommend this...
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David M said...
Very old outdated rooms with windows that don't open
Travelled on 07/2024
Got a nasty surprise when I arrived and was told I had to pay a 75 Dollar deposit which I never know about.In addition to this they wanted a 120 Dollars in resort fees,all of which I was not given any receipt for,so had no proof even that I had paid the deposit.
The room was very old and outdated with poor lighting.Worst of all was the fact that in the middle of a heatwave,the window only opens about 10 centimetres...
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