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Reviews
Tripadvisor Traveller RatingBased on 855 Reviews
Traveller ReviewsRanked #208 of 565 hotels in New York City
Traveller Rating
Excellent
376
Very Good
358
Average
83
Poor
20
Terrible
18
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
U2392ZTmarthac said...
Just run
Travelled on 09/2024
Honestly run a mile if you can.one of the worst places I have seen having travelled well across the world, staff at front desk were extremely rude and unhelpful, upon arriving a lady who had just checked in had returned to reception to advise them that when she had entered her room there was already people in it!! The area isnt great, and honestly just dont waste your time or money there are loads of options in be...
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Ruth C said...
Unempathetic poorly trained check in staff with poor communication skills.
Travelled on 09/2024
We booked and paid through a travel agent. We travelled trans Atlantic for 7 hours. We arrived at the hotel to learn flatly from Maria at the front desk that the hotel had cancelled our booking. We were never informed. Our travel agent was never informed. We received no refund or notification. Admittedly we booked through a third party but that is not the issue. There was no attempt made to offer us any good will ges...
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Joshua M said...
Strange Experience
Travelled on 08/2024
All things considered, it was fine. My family and I stayed here for three nights in August. Service from staff was very pleasant and attentiveness. The area around the hotel is a little rundown, but the access to the subway station was fantastic. My family was a little surprised to discover that half of the hotel was a homeless shelter. We were not told this during checkin, but discovered this while being stopped on ...
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Andrea P said...
Great NYC budget stay
Travelled on 07/2024
This hotel served as an excellent base for our quick trip to NYC. The staff was super friendly, the room was clean and serviceable, prices were reasonable for a double room, and we always felt safe. It was not luxurious, but it met our needs since we were in the city from early morning until late at night. We appreciated the ice water in the lobby, which allowed us to refill our bottles when entering or leaving the h...
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COYMB said...
Good place to stay with easy access to subway
Travelled on 06/2024
3 of us doing a 4 day city touristy thing. Hotel is fine. We were in it only for sleeping. Staff very friendly and helpful. Although lower east side very convenient subway one block away. We went on the ferry a few times easy walking and then connected to other tourist hit spots from there
No restaurant but coffee and tea available 24hrs a day in reception for free. A choice of pastries as well but payable. Pl...
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