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Reviews
Tripadvisor Traveller RatingBased on 4258 Reviews
Traveller ReviewsRanked #278 of 564 hotels in New York City
Traveller Rating
Excellent
1894
Very Good
1506
Average
526
Poor
187
Terrible
145
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
henrique1307 said...
Great location and staff.
Travelled on 02/2025
Great hotel in a perfect location. Staff are always helpful and polite. Martha at front desk and Zahir are wonderful. Would definitely stay again and recommend. Rooftop bar is a nice touch. The gym is not big but has all the basics to get the job done....
nancysP9640PF said...
Great value
Travelled on 02/2025
Extremely comfortable room and quiet even on the second floor at the front of the hotel. There was a problem with the automatic light in the bathroom but they sent help immediately and it was solved. In my room, the shower was also badly designed. You had to lean in the door to turn on the water which meant receiving a face full of water. But that small problem was minor in comparison to the great night's sleep I got...
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Happiness801422 said...
An unpleasant experience. Cannot recommend this Hilton at all. Beware
Travelled on 02/2025
I was appalled when we checked into this hotel and shocked that Hilton lends its name to it. It was Scruffy, the staff were slack and rude with attitude problem and when I pointed out that they had not advised the hotel was under refurbishment they coul dnot have been less bothered. The bedroom was a joke, the basin in the bathroom dribbled, water, the toilet had no cover, the room was so small and badly li that I ha...
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lydfergie said...
Exceptional service
Travelled on 02/2025
Shavonne at the front desk was so exceptionally helpful when the App and website somehow deleted my reservation. She ensured I had a room and treated us with care at the end of a very long day. Our room was a great size for NYC and we will definitely be back....
Sierra T said...
Great Experience!
Travelled on 02/2025
Very friendly and personable staff. Shavonne & John went above & beyond to ensure we were good to go.
First thing I noticed when we went up the elevators is that the halls smelled really good, and when we entered the room it was neat and clean.
The remote wasnt working for the TV, but Shavonne had an engineer come up to our room in minutes. As a matter of fact as I was going back up to the room, the engineer just ...
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