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Reviews
Tripadvisor Traveller RatingBased on 3012 Reviews
Traveller ReviewsRanked #126 of 566 hotels in New York City
Traveller Rating
Excellent
1575
Very Good
812
Average
336
Poor
131
Terrible
158
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Stephanie J said...
Amazing stay!
Travelled on 10/2024
We had a short but great stay! Michelle at the check-in desk was amazing! Give that girl a raise! We have stayed at many locations in Manhattan and we would go back to this one just because of Michelle.
Friendly staff, clean hotel, great location!...
Excursion20668168482 said...
Outstanding Staff Member!
Travelled on 12/2024
When we arrived, they had a housekeeper or two leave for the day, sick. Therefore our room wasn't ready. They were so short-handed that it was after 6:00 pm before we were allowed in our room (& my partner is even a Hilton Diamond-For-Life Member.) Yes, we were tired and grumpy from a long day of traveling, however "Ibeth" behind the front desk couldn't have made our wait any more pleasant. We could tell she was r...
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JCStover said...
Our new go-to NYC hotel
Travelled on 01/2025
Weve always stayed at the Holiday Inn Express closer to the Javitts Center but this trip was mostly going to be in the Times Square area. We were nervous switching it up but so glad we did.
Check in was smooth. Ground level is just security and elevators. The lobby is the next level up. Check in was slow with only one worker at the desk at 2:50 PM on a Thursday. One of our two rooms was ready so we took all of ou...
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Situated in the prime location, the hotel is a wise pick. The staff is polite and doesn't look disinterested as we have had a few in Hilton Garden Inn at South Midtown west, 54th st. There is goof coffee/tea / beverages option available at the lobby. Rooms are average....