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Reviews
Tripadvisor Traveller RatingBased on 1851 Reviews
Traveller ReviewsRanked #307 of 565 hotels in New York City
Traveller Rating
Excellent
911
Very Good
537
Average
207
Poor
96
Terrible
100
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Terry A said...
$500 per night with no housekeeping or breakfast? AVOID THIS PLACE.
Travelled on 10/2024
Avoid this place at all costs! Charged $500 per night with NO HOUSEKEEPING SERVICES for 5 day stay. Breakafast was UNAVAILABLE without explanationduring part of our stay and we were charged one day for breakfast for the same thing we weren't charged for on the day before. Front desk said they would make sure housekeeping would come on three separate occasions = never showed up. Made complaints to both first and secon...
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DockerMatt said...
pleasant stay, close to subway, great motel
Travelled on 09/2024
We had a 9 night stay here and we cant rate the hotel highly enough. Keyshawn and Lisa at the front desk were pleasant and very helpful. We had transportation arranged to the Empire State Building and to JFK by them. Room was great, seems a bit bigger than others we looked at around Manhattan. We had a fridge and microwave which is handy.
Convenience stores very close by, neighborhood felt very safe, Subway station ...
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Tour772973 said...
STAY AWAY!!!
Travelled on 09/2024
I will never stay here again and maybe not another Hilton hotel. I stayed here because I was having chemotherapy at MSK the next day and didn't want to drive in to New York City in the morning. After dinner, we went back to our room only to find our digital key didn't work to open the door. I went back to the lobby to get a physical key to the room thinking that would open the door. Unfortunately, it did not. Now my ...
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L2597AXpaulk said...
Mixed, Restaurant manager disorganised, should know after 1 day , his breakfast is INCLUDED
Travelled on 09/2024
If i arrange to be woken up at a certain time, I WANT YOU TO DO THIS, like wake UP
2, if i had to pay for breakfast somebody should of told me, according to Expedia it says nothing, So why was i demanded 27.22 Dollars, when on September 7th and 8th there was no problem.
3 Communication Breakdown, Why did it take so long to get me a better room when i returned, i told the previous lady i would not be here at 12.30.
...
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LadAndHisTravels said...
It's OK, not great, not bad
Travelled on 08/2024
We only stayed here for one night after previously staying at the Hilton Midtown, there is a reason why this one is a lot cheaper.
it's location is pretty good actually as it is right next to a subway station, but the hotel is a little run down, its rather unfriendly to see a big sign taped to the desk of the reception saying "Baggage store is $5 per bag when storing more than 2... no exceptions", sort of doesn't ma...
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