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Reviews
Tripadvisor Traveller RatingBased on 2674 Reviews
Traveller ReviewsRanked #274 of 566 hotels in New York City
Traveller Rating
Excellent
1218
Very Good
989
Average
275
Poor
95
Terrible
97
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Fritzy86 said...
Hotel Served Its Purpose
Travelled on 01/2025
We came to NYC knowing we would be out 95% of the time. We only stayed in our hotel room to rest or sleep and for that, the hotel served its purpose. It was a small room, but again, we were just in the room to sleep, so it wasnt a big deal to us. Every staff member we can across was very nice, especially Nik. We only used the breakfast once during our 4 night stay because I felt the heat didnt work, so it was so co...
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Jason H said...
Antiquated. Rude. Fail.
Travelled on 01/2025
I've probably stayed at a few hundred Hilton properties. This was the worst. Occasionally things go wrong at hotels, we all know that. In this case, what went wrong was a critical piece of the experience, and the response from the management was a joke.
Simply put, the HVAC system in the room was essentially unusable.
When we entered the room, it was probably about 85 degrees or more. Not a big deal, I thought. I'd...
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Relax59013127991 said...
Perfect location for events at MSG
Travelled on 12/2024
My family of three stayed here for (what was supposed to be) three nights (but ended up being two because of a delayed flight.) The room was small and definitely could use some updates/replacements, but it was great for us. We simply needed a place to sleep, and this was fine. Our bags were lost for nearly our entire trip, but the room is very small, so I'm not sure we would've had room for them if we had had them. E...
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Justaputz1 said...
Great stay near Penn Station
Travelled on 12/2024
Great location just down from Penn Station/Madison Square Garden! Staff were very nice and went out of their way to be helpful. 24 hour coffee, tea, and cocoa available in the lobby/kitchen area. A free cookie at check in, though not always available. The only problem I had was breakfast at peak is a little crowded and the food doesn't quite keep up. The only egg item in the last hour was a thing of french toast whic...
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PITAviator said...
Friendly, Convenient and Enjoyable
Travelled on 12/2024
This is the first time I have stayed at this hotel in 7 years. It won't be 7 years again. This stay was enjoyable and that has a lot to do with the staff. My family arrived early in the morning and we were able to store our luggage until we came back later that night. Jessie at the front desk is amazing. Friendly and so helpful! When storing our bags, we were offered coffee, tea and hot chocolate on the cold mo...
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