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Reviews
Tripadvisor Traveller RatingBased on 1295 Reviews
Traveller ReviewsRanked #149 of 565 hotels in New York City
Traveller Rating
Excellent
847
Very Good
271
Average
84
Poor
50
Terrible
44
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
A G said...
Warm and friendly staff makes this hotel even better than the solid dependable IHG experience.
Travelled on 11/2024
Excellent location. Close to most sites in midtown. Room comfortable and quiet. Nice lobby with huge bar and lots of food offerings makes for a great place to relax and meet people.
Staff was icing on the cake... especially Justin, Julissa, Corey (front desk) and Bryan (bar)....
Maria G said...
comfy and fun hotel in an excellent location
Travelled on 11/2024
The staff really made us feel welcome and gave us great tips on sightseeing and transportation. Super cool vibe and comfy rooms, fun exercise equipment in the rooms, too. Location is really in the heart of it all, but yet our room was quiet and peaceful....
cherrym1998 said...
I want my $500 security holding deposit fee back!!!
Travelled on 11/2024
My experience at this hotel was far from satisfactory. I stayed for seven nights, and every single day there was an issue.
Check-In and Security Deposit:
From the moment we arrived, the staff were unfriendly and unhelpful. They didnt bother explaining anything to usjust asked me to insert my card, took $500 as a security deposit, and informed me it would be refunded after checkout. Its now weeks later (I checked ...
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Brenda G said...
Great stay!
Travelled on 11/2024
The hotel was amazing! Clean, convenient, comfortable, great use of space and great view ! We will definitely stay here again! The view and location were great! Close to Times Square and Broadway! The staff were helpful and very, professional, knowledgable and attentive !!...
CheltCiderman said...
November Visit.
Travelled on 11/2024
Great hotel situated a short walk from Grand Central Station. Checking in was friendly and smooth. Room was really comfortable and well appointed. It really great base for exploring. Close to subway stations. Lots of restaurants and bars within a short walk ( the Overlook right next door is a gem of a bar). Cant fault the hotel. Clean and tidy....