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Reviews
Tripadvisor Traveller RatingBased on 3797 Reviews
Traveller ReviewsRanked #395 of 567 hotels in New York City
Traveller Rating
Excellent
1062
Very Good
1000
Average
670
Poor
497
Terrible
568
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Elizabeth L said...
Terrible Experience
Travelled on 01/2025
Terrible hotel with rude and unhelpful staff. Booked a room that said it had views of Times Square and that is completely untrue there are no view of Times Square or the ball drop on NYE. We paid a fortune for a hotel with no view, tiny rooms and rude staff....
Jacee M said...
Nice, clean, and very friendly staff!
Travelled on 01/2025
The hotel was nice and clean! The staff was outstanding and went out of their way to accommodate their guest. Mel, Sata, and Tanaisha deserve a special shoutout! They helped me make calls and track down my phone I had lost on the sidewalk (which is a miracle in NYC)!!...
Lyng C said...
Justin customer service !
Travelled on 01/2025
I was checked in by Justin and he was amazing. Extremely charismatic and helpful. Justin customer service is excellent. He goes above and beyond to make sure his customers are taking care of. We had a couple of inconveniences and Justin resolved them on the spot....
SeraphimC2 said...
Extremely Disappointing
Travelled on 12/2024
Noisy air vent makes for really bad quality sleep. Arrived on 30 December 2024 and currently into my 4th out of my 8-night stay and I havent slept a wink cos of the noisy air vent.
Air is also stale.
Shower was clogged on the first night we arrived.
Waited more than an hour (from 1015pm to 1130pm) before the hotel attended to our request to unclog the shower area.
Main room is also lacking lights so it makes th...
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Kelly G said...
Great hotel, great location
Travelled on 12/2024
I was a bit apprehensive after reading some of the reviews however I've just spent the last 4 nights, arriving on 30th Dec and going home tomorrow and it's probably one of the best hotels I've stayed in in the NYC area. The rooms are a good size for NY, the bed is huge and very comfortable. The rooms are warm and cosy. Very busy hotel so sometime can be spent waiting on the lifts to arrive. Great location. Not felt u...
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