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Reviews
Tripadvisor Traveller RatingBased on 1492 Reviews
Traveller ReviewsRanked #199 of 565 hotels in New York City
Traveller Rating
Excellent
749
Very Good
546
Average
126
Poor
30
Terrible
41
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
mark p said...
Nice hotel, great location (minus the needle exchange)
Travelled on 11/2024
Overall, this is a very nice hotel.
The first impression is not great. The hotel is beside a needle exchange, and you will see many zombies near the entrance to the hotel. We saw needles on the sidewalks and the street, so be careful.
The lobby is tiny, but functional. We were checked in quickly.
We were given a very small room on the 26th floor, almost at the top of the building. The view was looking south at mas...
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jackie N said...
Very clean!
Travelled on 11/2024
We really loved this hotel. The front staff were so helpful and kind. Our room was on the 23rd floor and was very comfortable, facing the back door it was so quiet! The bistro had wonderful breakfast selection. It was very good. The location was perfect close to everything. We really loved walking to the highline....
NicoleC14567 said...
Great hotel near MSG, Macy's, Times Sq and Empire State Bldg
Travelled on 11/2024
I flew into NYC for a concert and stayed here since it's a great location very close to Madison Sq. Garden. The hotel looks like it's been renovated recently. The lobby is small, the rooms are not big but mine was in immaculate condition. Bed was firm and nice....
641beatriz said...
Very clean and well connected to subway
Travelled on 11/2024
We went for the NY marathon. Very clean, comfy bed, well connected to subway including subway to JFK. Great service at reception from Crystal, Katerine and Aaron.
Would love to come back.
Room service is every 2 days, so you need to make your own bed sometimes. ...
Meander56928056487 said...
Great location, nice hotel!
Travelled on 10/2024
We were delighted with location, so close to a lot of key locations. We arrived 3 hours before check in and were allowed into room.
Room was large for New York and had everything we needed, was also very clean! Comfy bed and great TV.
As mentioned in some reviews lifts were a little slow but we were on floor 4 so we used the stairs.
Front desk staff were attentive and helpful when asking for anything.
Aaron was very ...
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