Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 208 Reviews
Traveller ReviewsRanked #31 of 289 hotels in Naples
Traveller Rating
Excellent
138
Very Good
37
Average
16
Poor
5
Terrible
12
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
A3240ZWsebastians said...
Stay away from rooms 107 & 108
Travelled on 10/2024
We had 2 rooms, numbers 107 & 108. After the first night, both rooms started to smell like sewage. We complained and were told that the hotel was fully booked and could not moved us to another room until the next day, so we had to endure the stench for a full night.
My brother, who was staying in room 107, overheard a manager making a comment he made to the receptionist that appeared as if they knew there was a prob...
Read more
Tomas P said...
A perfectly located modern hotel
Travelled on 08/2024
We stayed in the Smart Hotel Napoli in August 2024. The hotel is in a fantastic location. It is very central, located a short walk to the shopping districts and tourist sites. It is located at the port so perfect for ferry trips to Sorrento, Capri or the Amalfi Coast. The airport bus stops right beside the hotel. Lots of nice restaurants within a short walk. It really is the perfect location for a stay in Naples. The...
Read more
AussieOzOz said...
Good basic hotel
Travelled on 09/2024
The hotel is in a convenient location if you need to be close to the port or are taking the hydrofoil over to other islands/areas of Italy.
Unfortunately we mainly dealt with one staff member on reception during check in and check out, she was abrupt and rude.
The room: The room was large and very spacious. However, the cleanliness of the room was average. The air conditioning worked well. Two complimentary cans ...
Read more
Chara P said...
Completely unacceptable
Travelled on 08/2024
I mistakenly booked my stay for August instead of September and realized the error immediately. I contacted the hotel the same day, hoping they would assist me in changing the dates, but their response was extremely disappointing. I didnt ask for a refundjust a simple date changebut they refused outright. I had already paid 100, and with plenty of notice, they still declined to help. Their disregard for customer ...
Read more
SarahIWalker said...
Decent hotel in Naples
Travelled on 05/2024
This is a decent hotel not far from the centre of Naples.
The hotel is on the port, and regularly has cruise ships next to it. This isnt an issue but can be quite interesting to watch!
The reception staff were friendly. The hotel does have a lot of rules but they arent unreasonable as long as you read them.
The free breakfast is also decent. Good selection of sweet treats, toast and some hot food.
The room ...
Read more