Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 3089 Reviews
Traveller ReviewsRanked #121 of 444 hotels in Munich
Traveller Rating
Excellent
1213
Very Good
1107
Average
451
Poor
193
Terrible
125
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
per_yvindj2018 said...
Old and mediocre
Travelled on 10/2024
Hilton has a many different concepts and the quality of their hotels are not stable. Being a Diamond member, I stayed in an Executive room.
It was small, not new and just ok. Bathroom very small, curtains in the shower and did not feel clean.
Executive lounge was a joke. Overcrowded, food was poor, breakfast was poor (no eggs, no healthy options, no service).
Hotel is old and needs a complete upgrade.
On the ...
Read more
Hilary N said...
Terrible Hilton experience
Travelled on 10/2024
I had zero luck with Hilton customer service and cant find a way to contact this hotel directly.
I reserved two rooms this December for 3 nights. I booked this hotel in August because I knew the point redemption rates are better the earlier you book, as well as availability. I used points to book both rooms.
My group decided to extend our stay in London so we would be arriving in Munich a day later than we origi...
Read more
P7024FIamyl said...
Nice in some ways, but subpar in others
Travelled on 10/2024
Very nice in some ways, but subpar in others. Big drawback--extremely limited restaurant menu, despite advertising promoting it as showcasing a variety of Bavarian specialties. Big drawback--you cannot simply show an item at the front desk and ask to charge it to your room. Instead, you have to do self-service checkout, which is cumbersome and annoying, and not what I would expect at a sophisticated hotel. Big drawba...
Read more
Irina O said...
Very poor service and cleanliness
Travelled on 10/2024
Disconnected reception staff with poor attention to details.
I received paraplegic room with no reason.
When u called reception I was told to go down whack again with a heavy suitcase myself so they can issue new room for me wow what a Hilton so called 5 star service!
Recipients answered the phone yes? No name no good evening. He asked 3 times what is wrong with my room than he sad 2 minutes ok no apology no not...
Read more
Boonicus said...
RIP OFF
Travelled on 10/2024
Room ok, bathroom very tired and in need of a refurbishment. Breakfast an additional 32 each yes 32 for a buffet not even any table service. No breakfast included for 384 a night stay.
Pool is tiny and has to be booked in advance. Sauna and steam room not even turned on until 4pm, saving electricity I guess, even reception dont seem to know that.
Coffee 6 and a hotel shop that is off the charts expensive, di...
Read more