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Reviews
Tripadvisor Traveller RatingBased on 56 Reviews
Traveller ReviewsRanked #367 of 534 hotels in Madrid
Traveller Rating
Excellent
23
Very Good
9
Average
10
Poor
6
Terrible
8
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
luxworldtraveler2023 said...
Good service provided by staff but rooms need better maintenance
Travelled on 09/2024
The rooms at this hotel are very small but they are comfortable. However, the showers need better maintenance as the one in my room had some mold as well as some pieces falling off... that's not a problem housekeeping can fix and thus, seems like engineering and maintenance need more attention to detail. Overall, the staff was super nice and helpful which is the only reason I'm giving the hotel a rating of 4 (average...
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Alexmid77 said...
Alessandro
Travelled on 08/2024
I bought an holiday package with loveholidays, I am still hosted in this hotel as my holiday didn't end. Until now I can say I received an excellent quality service.
The room is nice and tidy, the girls in the reception are professional and kind...
Bryan S said...
Decent city budget hotel
Travelled on 07/2024
The hotel is decently located just a short walk from the main bus station. The hotel itself was very modern and stylishly designed and the room was decent, I booked a twin room with 2 single beds as I was there with my son for a couple of gigs and events in the city. Room was nice and cool when returning from days out in the blistering heat, room was cleaned every day during our visit with fresh linen and towels. I d...
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ndr1979 said...
Decent budget option
Travelled on 07/2024
Stayed here for four nights and, to be honest, I was a little bit worried as there doesn't seem to be a lot of reviews about it. It's actually decent. Very basic but nice and clean. Staff are friendly and helpful. A/C is good.
They only change sheets every four days but will do so on request but otherwise room cleaned/towels replenished every day.
Bathroom door doubles up as shower room door so maybe not the be...
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Rebecca M said...
Staff was awesome
Travelled on 07/2024
Our room was very neat and clean., but the staff is what makes this hotel a must stay. Anna and Reinaldo are the best ! We have literally traveled all over the world and they were by far the most friendly and helpful. They helped organize our day for efficiency, recommended restaurants and called for taxis. They did it all with a smile. Thank you again Anna and Reinaldo for making our stay at Best Hotel such a pleasu...
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