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Reviews
Tripadvisor Traveller RatingBased on 1111 Reviews
Traveller ReviewsRanked #228 of 532 hotels in Madrid
Traveller Rating
Excellent
375
Very Good
442
Average
164
Poor
71
Terrible
59
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
steingadnerin said...
Completely overpriced hotel
Travelled on 10/2024
Completely over prized mediocre hotel. The rooms are old, spartanic and worn out. There is no complimentary water, coffee or tea. The bedding is very uncomfortable.
Plus: the hotel staff is very friendly and the hotel is close to the airport .
...
Cor D said...
We had a great stay in Silken Puerta Madrid
Travelled on 05/2024
Very nice hotel. Super clean, friendly and helpful staff, nice breakfast, great beds. The only downside is it's a 20 minutes walk from the nearest metro station (which can be a bit far after strolling through the city the whole day). Public transport to and from the airport by bus is subject to improvement. Overall 4/5....
JustinPetersen said...
More of a stopover and less of a stay place!
Travelled on 05/2024
I went here for a vacation and it has some good things going for it, it's so close to the airport, about a 5 minute Uber, luckily I had a friend pick me up from Madrid airport and we were there in minutes.
Check-in was very quick and the hotel although big is easy to get around, the elevators have glass so you can look into the lobby which is a great touch, although the curved glass at night screws with your percept...
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298meilinl said...
Visit Madrid
Travelled on 11/2023
Average hotel. My room has a kettle but no tissues. Breakfast is boring as it is the same thing with daily oily friend egg and melon that needs further cut as some portion are simply impossible to eat. Room is average - probably it is a stop for most tour buses to come. Chambermaids are too busy and refuse to offer help when I asked for a plastic spoon. The public bus 146 takes visitors to Callao, Retiro Park and Ci...
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Jarrod C said...
Disappointed experience
Travelled on 10/2023
Avoid if possible. Staff were rude, argumentative and unhelpful. Room was unfortunately dirty, TV didn't work and the breakfast was terrible with half the items advertised missing each day. I'm hoping it was a bad timing and the accommodation isn't mutually like this, but we had an awful time and won't return. ...