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Reviews
Tripadvisor Traveller RatingBased on 999 Reviews
Traveller ReviewsRanked #15 of 532 hotels in Madrid
Traveller Rating
Excellent
849
Very Good
89
Average
31
Poor
12
Terrible
18
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ivan M said...
Amazing stay in Madrid!
Travelled on 11/2024
I would like to thank the front office staff and especially Alejandro Villa, Carlos, Anita, Ruben, Tamara and the rest of this fantastic team. They made sure my stay in the hotel was special and they made me and my partner feel like home. Big Love Pestana️...
Richard B said...
Great place
Travelled on 11/2024
Beautiful place, great location. Staff very friendly and highly service oriented, Lorena and Mafalda made the breakfast experience top notch and a great start of the day! Had a bit of an issue with the air conditioning in the room but it was fixed immediately, perfect....
Mike T said...
Wonderful hotel
Travelled on 11/2024
Wonderful place with great service. Lorena, in the restaurant was especially helpful and friendly. The front desk folks were very efficient and quick to respond to our requests. We are very happy with our choice and would highly recommend it to all. Thanks!...
hilaldesertflowert said...
Wonderful experience in Madrid with Pestana brand hotel located at Plaza Mayor.
Travelled on 11/2024
The staff was very helpful and especially the restaurant staff Ms. Lorena was so kind and friendly . The hotel location is an excellent place where you can walk around and many restaurants options next to you. Room so clean and spacious enough with very nice balcony. ...
NorthCarolinaSurfers said...
Best Location in City Center
Travelled on 10/2024
Two nights here before business meetings and for a special occasion. You simply can't beat this location - you can walk out of the hotel and emerge into the spectacular Plaza Mayor! All of the main attractions are within easy walking distance. The staff was attentive and accommodating. The restaurant was beautiful, but the food was just okay (fine for snacks or quick tapas and wine). The gym is limited, with a treadm...
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