Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 3508 Reviews
Traveller ReviewsRanked #135 of 533 hotels in Madrid
Traveller Rating
Excellent
1949
Very Good
1029
Average
335
Poor
110
Terrible
85
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Warren W said...
The stingiest 5 star hotel
Travelled on 12/2024
They even refused to provide us with two new bottles of water daily and told us to drink from the tap when we called the reception. The plumbing needs to be fixed sometimes it doesnt completely flush and water temperature is just terrible for the price paid....
grahamb611 said...
Great hotel and location
Travelled on 12/2024
Amazing hotel.
We upgraded to the Level area which is 100% worth it. A nice relaxed area for breakfast, and snacks and tapas and drinks available all day long.
Great rooms with amazing views over the City from the high floors. A lovely spa as well to relax in, and a great location literally a few minutes walk from all the action!...
RadcliffeT said...
Absolutely fantastic hotel in great location
Travelled on 12/2024
Fabulous hotel. Could not be better placed for all attractions yet in a quiet location. We booked a level room, well worth it. Totally recommend and would definitely return.
All of the staff have been friendly and efficient. Dont hesitate to use this hotel, it really is great....
Resort17947605706 said...
Great hotel to stay in Madrid.
Travelled on 09/2024
I visited Madrid in 9/20/24 and stayed here for 2 days. Loved this hotel which is conveniently situated close to the shopping area and La Plaza Mayor. Is close but not too close to this beautiful bustling city. if you walk to the back streets you can find restaurants that had very good menus and it was great to eat with friends. Is those small places that are wonderful because that are away from the craziness. Lo...
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trainback said...
Great hotel for a weekend break
Travelled on 11/2024
If you want a great hotel in Madrid with high standards where all the staff strive to provide a good 5* service, close to some of the cities top attractions, stay here. We could not fault anything about our long weekend stay and were delighted with our decision to upgrade and enjoy the LEVEL upgrade service. Nice views of the city from the high level rooms allocated. The use of the quieter private lounge area was ver...
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