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Reviews
Tripadvisor Traveller RatingBased on 3047 Reviews
Traveller ReviewsRanked #224 of 532 hotels in Madrid
Traveller Rating
Excellent
1071
Very Good
1190
Average
491
Poor
179
Terrible
116
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
LEN T said...
WORST EXPERIENCE !!!
Travelled on 10/2024
We had the worst and rudest experience from your staff member.
During Our stay on 28th-30th October2024, at the suite balcony room. We stayed at your beautiful hotel, and we really loved our spacious room and balcony with best location! We even stayed there a few times from our trip to Madrid, and the hotel has the best locations and views, but at the end of our stay, we left our luggage in the luggage room because...
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Ryan L said...
Average, Not Overwhelmed
Travelled on 09/2024
Stayed here for a night at the end of an escorted tour recently. Had high expectations and while the Hotel is very good it falls short in a number of areas. Though Ill begin with the positives.
When I made my reservation I requested a room with a separate shower due to mobility difficulties. Not only was this accommodated but I was upgraded to a far superior room which would have cost 100 euros extra. The room howev...
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Lilly L said...
Beautiful hotel and perfect location!
Travelled on 09/2024
Stunning hotel, bright hallways, friendly staff and beautiful rooms right on the Gran Via. Breakfast is good, but is the same everyday. My family and I felt safe and comfortable, we didnt want to leave! Would stay here again. Highly recommend!...
sushi2008Calgary said...
Prime location, quiet room
Travelled on 01/2024
Hotel is right at Gran Vía prime location. Easy access to any places. Room was clean, good size (in Europe), and surprisingly quiet though it's right on a busy street. Bed was comfortable. Hotel is pretty, European mini-grand style. We did have a good stay at this hotel....
BonB said...
Good location for tourists
Travelled on 09/2024
We stayed here for 4 nights as part of a small group tour. The location was excellent, with restaurants, shops, and some tourist attractions within walking distance. We had a quiet room near the back of the hotel -- no view, but that's what the rooftop bar is for! Pillows were a little hard, but otherwise the room was pleasant and a good size. The tub/shower enclosure kept water from going everywhere (a pleasant ...
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