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Reviews
Tripadvisor Traveller RatingBased on 1245 Reviews
Traveller ReviewsRanked #97 of 532 hotels in Madrid
Traveller Rating
Excellent
954
Very Good
180
Average
62
Poor
20
Terrible
29
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
davidmJ1803NH said...
Hotel Axel best option in Madrid =)
Travelled on 11/2024
Staying at Hotel Axel was one of the best decisions we made. The hotel is super nice, the service is special and very personalized, there was very good communication with the staff from the moment we made the reservation. We were greeted by Roger who personally made sure our check-in process was incredible with a couple of surprises that made our arrival even more special. Additionally, we opted for the buffet breakf...
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J3440RKfredm said...
Great Location BUT Filthy Property with Box-Size Rooms
Travelled on 10/2024
The hotel is located in the heart of Madrid in an excellent location on Atocha Street. The hotel staff are very friendly; however, so many problems during my stay. First, they had cancelled my reservation without contacting me and luckily (or not) found me another room which had to be the worst in the hotel. For 300 euros a night, you would expected bigger (and cleaner).
The room was so small you could hardly eve...
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Y601WWangies said...
A lovely warm welcome here.
Travelled on 10/2024
It's a great spot. Pays great attention to detail, and showed real kindness to this solo traveller. Everyone is appreciated at this hotel.
Dan certainly made me feel
I was being helped to make the best of what the hotel offered.
Breakfast was very tasty and o loved the pool. Not at all cold - truly!!...
Greg B said...
A Little Disappointing
Travelled on 10/2024
The hotel was fine but just average. We have been to other Axel Hotels and this one did not live up to the others. Definitely not as "gay" as some of the other locations. Location was good .. about a 15 - 20 minute walk to most cultural sights and gay bars. The room was nicely decorated, however the sink area lacks any storage space for toiletries/personal items. We were disappointed in the cleaning crew who did a po...
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Sally S said...
Fab hotel in centre of Madrid
Travelled on 10/2024
Absolutely fantastic. Comfy, modern room, fabulous staff & breakfast. Room was immaculate & cleaned every day. Toiletries provided & soft fluffy towels. Received welcome drink at the rooftop bar. The hotel is situated perfectly for exploring Madrid. Would definitely stay again....