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Reviews
Tripadvisor Traveller RatingBased on 2423 Reviews
Traveller ReviewsRanked #55 of 372 hotels in Lisbon
Traveller Rating
Excellent
1481
Very Good
778
Average
111
Poor
27
Terrible
26
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Explorer32200702130 said...
Overpriced and Poor Service - AVOID
Travelled on 05/2025
A debated over one or two stars but went with two as they added a 20% discount upon checkout due to the multiple failures. This hotel is mediocre at best, but given the shoddy service and high price, I rate it 2 stars. When we arrived, the receptionist promised that we would be notified once the first room became available. She never called and, in fact, gave away our room. (The same thing happened with pur friends, ...
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Tourist612631 said...
Wonderful stay at the Epic SANA Marques
Travelled on 04/2025
Our stay at the Epic SANA Marques was wonderful! The rooms and hotel were very clean, the service and staff were exceptional, and the breakfast buffet was amazing! I would definitely go back and I have already recommended the hotel to friends....
TrinaSansano said...
Customer service lacked in greater areas.
Travelled on 04/2025
We stayed at the Epic SANA marques 04/26-29 (the power outage 04/28). The power was off from 11:30 to 23:30. While understandable that this was out of their control, the hotel was extremely disorganized and quite frankly rude and unaccommodating . First, we were told there was no food left, but then the table next to us was able to order meals. The rooftop pool was full, no outlets were working and the WiFi eventuall...
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LouisaK93 said...
Truly Special Experience
Travelled on 04/2025
We're just back from the most wonderful stay and already planning our next visit. It was my wife's birthday and they made her feel so special with a beautiful room and prosecco and chocolates as a surprise for her when we arrived in the room.
The hotel is in a fantastic location, beside a beautiful park and minutes away from great shops and restaurants as well as plenty of public transport links.
They think of eve...
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H0ppers said...
4 night stay - April 2025
Travelled on 04/2025
Just back from 4 nights here. Lovely clean & nice smelling hotel. 10/15 minute walk to the centre of Lisbon. Far enough away from the centre that places to eat & drink are more local than the tourist traps in town.
Our room faced the busy road outside - not that you can hear it at all from inside the room as the soundproofing is amazing!
Kettle, Nespresso machine (with pods) and a fridge, along with complimentary ...
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