Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 302 Reviews
Traveller ReviewsRanked #206 of 338 hotels in Krakow
Traveller Rating
Excellent
82
Very Good
91
Average
66
Poor
28
Terrible
35
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Emily C said...
How this is 5* I dont know ️
Travelled on 07/2024
The reception area is modernised however the rooms leave a lot to be desired. We paid extra for a junior suite, we got given two single beds pushed together, half ripped up carpet and a tablet that had been left on the floor. Luckily we didnt travel with young children but heaven forbid we did and they had picked it up!
Receptionist was rude on arrival also and couldnt be bothered to do her job seemingly. Food wa...
Read more
Drew H said...
Poor service, 3 Star Max, Way below 5 Star standard. Shampoo shortage apparently
Travelled on 07/2024
Poor service, one card given and when asked if we could have two the receptionist seemed to consider our choice of room (Which was king) and said not for this
Main issue we had which could seem insignificant but I deem it essential is the shower wash/shampoo. Between two of us we were given two tiny packets worth with barely a drop inside. I used both assuming I could simply go get more for my partner.
I went do...
Read more
Michaela S said...
If it wasn't paid for we would have found another hotel!
Travelled on 07/2024
Firstly this hotel is falsely advertising!
There is a dirty empty swimming pool that hasn't been used since last year by the looks of it.
There is no spa, it's all shut up and loads of spare chairs stored in the side of it.
This is definitely not a 5* hotel, when asking about a taxi, we were given a card.
No offer to call for us, the staff on thre front desk look miserable and mostly uninterested in all aspects...
Read more
harry_fluke said...
Dont be lured by the 5* its not.
Travelled on 04/2024
It was average / poor. If you want basic then its ok. The spa wasnt open when I visited. When I arrived they gave me a key to a room already occupied, then 2 x keys that didnt work. When I asked for a taxi to be booked they waited till that morning (On a seperate note get an Uber as the taxis are rip offs 4x the price of an Uber but as I had booked I felt I should use out of decency. Apart from that the room was o...
Read more
eshio f said...
Horrible, do not go!!
Travelled on 10/2023
Stupid hotel. Wanted to book a stay in Krakow, booked it through booking.com , and suddenly plans changed . We cancelled the stay in 10minutes long in advance before the stay, and been refused a whole night charge. So been charged a whole night stay, after cancelling in advance. The cancellation policy obviously wasnt easy to find and to seek, send them caries emails, and received absolutely nothing. Would I recomme...
Read more