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Reviews
Tripadvisor Traveller RatingBased on 288 Reviews
Traveller ReviewsRanked #49 of 338 hotels in Krakow
Traveller Rating
Excellent
212
Very Good
49
Average
20
Poor
3
Terrible
4
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Louise1888 said...
Krakow
Travelled on 12/2024
Currently staying here . Hotel is clean lovely and perfect location but I have 1 problem the sofa bed in living room is a hard block of wood low down on the floor Im 44 years old very fit and Im struggling after check in on Friday we headed out then yesterday went to complain at reception and no one available all day in a Saturday I contacted jet2 as I paid more this for this stay than I did at a 3 star hotel in Ja...
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munster732 said...
Superb stay
Travelled on 12/2024
We stayed in Apartment 31 on the 3rd floor. A really lovely traditional building in beautiful condition. The apartment was really well equipped, we had a double ended huge bath which was lovely. The room was really nice and warm, lovely to come back into after a day out in the cold temperatures. There is a little convenience shop right next to the apartment which has most of the things you might need. We loved the st...
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riosnowie20 said...
Very clean and spacious
Travelled on 11/2024
Close to the Old Town, shop below, great location for everywhere nearby. Room VERY clean and spacious. A lot of knocking (thinking pipe work in the morning) from above, which was annoying as it woke us all up. Otherwise great stay. Would consider staying again due to location....
Joanne B said...
Brilliant customer service and with some improvements could easily be a 4 star
Travelled on 11/2024
Firstly can I say if there was a half score this would be a 3.5 out of 5 but as this review did not deserve a 4 I had to review as a 3.
I will start with the good points. Although the hotel reception is not always manned both times we needed help we got it so we cannot fault the customer service. The position of the hotel in relation to the city was great for us, a 10 minute walk in which suited us fine. We had 2 roo...
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BucketlistJeanne said...
Belle Epoque Residence, Krakow
Travelled on 11/2024
Very nice clean and comfortable room, about a 10 minute walk to the centre. and a convenience store next door. The advertised sauna wasn't working which was a pity. Also, as the hotel seems to get a lot of British tourists, it would be good to have at least one Englush speaking TV channel. Apart from that it was lovely....