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Reviews
Tripadvisor Traveller RatingBased on 427 Reviews
Traveller ReviewsRanked #177 of 338 hotels in Krakow
Traveller Rating
Excellent
75
Very Good
187
Average
95
Poor
39
Terrible
31
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
CyanEdi said...
Pros and cons
Travelled on 04/2024
Great location for walking around the best parts of Kraków and a shopping centre where auschwitz tours pickup. Superb breakfasts.
Downside was the train line outside my room but I didn't stay inside for it to bother me too much ...
Niseaz said...
Okay for one night
Travelled on 02/2022
The hotel is lovely and can't complain about the room. I found the staff a bit rude though. Location isn't the best and there's no parking for the car. Apart from that, it was quiet, comfortable and with a good variety of choices for the breakfast....
363vickim said...
Wouldnt stay here again
Travelled on 12/2021
Upon arrival we had a sense of dread as there was a railway line running right along side the hotel! The trains were constant, running in, then out of Krakow main train station!
Our room was right next to the luggage room so people were constantly right outside our door!
The breakfast was bread and salad! Or hotdog sausages and runny scrambled eggs. I had to request the toaster one morning as it hasnt been put out. ...
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rickhodgy56 said...
Good value - great location.
Travelled on 09/2020
Stayed here for 4 nights with a group of friends - twin rooms were provided we were welcomed with an english speaking receptionist which was helpful. We were given a room card for each room (strange that there weren't two - we enquired and they were strict on only 1 per room).
We were situated on the 1st floor - with a room facing inwards (so not much in the way of a view). The rooms were very tidy and clean albeit...
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macca1986666 said...
Lovely hotel, terrible staff!!
Travelled on 08/2020
Recently stayed here for 2 nights, found the hotel lovely, modern, and very clean. Rooms are very comfortable and up-to date, unfortunately, I found the staff very unprofessional and lacking in basic customer service skills.
Having worked in the hospitality industry for over 10 years, and have a good understanding of the basic requirements in customer service.
Simple requests such as an extra tea bag was denied, as I...
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