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Reviews
Tripadvisor Traveller RatingBased on 1716 Reviews
Traveller ReviewsRanked #328 of 3,319 hotels in Istanbul
Traveller Rating
Excellent
827
Very Good
556
Average
206
Poor
69
Terrible
58
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Alex D said...
Meh
Travelled on 10/2024
Hotel looks very nice on outside and in lobby. Staff was very friendly and hospitable. Rooms were average -- rooms and hall smelled dank, mildew-y. Was okay for free accommodation via Turkish Airlines. Close to various tourist spots in city, easily accessible via taxi/uber...
Departure52089220266 said...
Exceptional hotel
Travelled on 10/2024
The service is simply extraordinary. Upon arrival a valet walked the 40 yards to our Uber to take our bags. Unfortunately at the check in we were greatly distressed when we discovered we lost our passports in the Uber. The hotel manager, Tekin, told us to take a deep breath, calm down and have a seat to relax. After telling the porter to bring us ice cold water bottles he then made calls to Uber to find our car (whic...
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Faris S said...
Great customer service at Eresin hotels
Travelled on 09/2024
I can to this hotel because it was recommended by family members, I was very happy with the service. The main reason for my happiness was two people . The front desk named yaldis who was great and friendly person! We loved her a lot. And the manager named Mr. Tekin, who is full with knowledge. He treated me and my wife with kindness, respect, and friendly. He treated us like a family member. He is the reason for me...
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GMPHN said...
Lovely Hotel
Travelled on 09/2024
We chose this hotel as part of the Turkish Airlines Istanbul stopover program. It was a very good experience and definitely a place I would return to in the future. First, we were greatly helped with a booking mistake I'd made, by a lovely young receptionist named Gizem. Gizem was intelligent, spoke good English and worked to solve our problem quickly. I really appreciated her service orientation toward tired tra...
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muhammad u said...
Great experience
Travelled on 06/2024
The location of this hotel is great, the building was beautiful and classic, room was clean all the staff was helpful and the most interesting thing was breakfast, every evening they play live piano and that was sounds so good, over all I had a great time during my stay, Id definitely choose to go there again...