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Reviews
Tripadvisor Traveller RatingBased on 1180 Reviews
Traveller ReviewsRanked #71 of 358 hotels in Hamburg
Traveller Rating
Excellent
386
Very Good
547
Average
175
Poor
49
Terrible
23
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
4Pippin said...
comfiest bed, pillows and duvet ever
Travelled on 11/2024
Good location and price. Easy to book. Accommodation met all of our needs and staff were efficient and happy to support us with any issue....
Naima_ka97 said...
I came here for one week and it was all very nice.
Travelled on 10/2024
Very nice personal at the reception. Especially Birol and Swantje, who were very helpful and understandable! Thanks to them.
I would definitely recommend the hotel and the place, its not so far from the city center (direct lane with the metro)....
tim c said...
Excellent hotel staff
Travelled on 08/2024
Great staff, clean hotel, highly recommend. Bar staff, reception, restaurant and room service all excellent. Bĥhhhĥhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhuuuuuuuuuuuuujju...
Sonya R said...
Nice stay in Hamburg.
Travelled on 07/2024
Friendly and helpful staff. Large selection of pleasant food for breakfast with juices, fresh fruits, coffee etc. Room was a good size, clean. But, it was problem with card key after check in and refrigerator in the room was out of service. So, were able to leave medications at the fridge at reception....
Horace05 said...
Extremely Poor Customer Service
Travelled on 06/2024
Have stayed at this Hotel many times and sadly it continues to decline to a level where I can not stay again. Due to the incompetence of staff and a failure to correctly register my hire car for on-site parking, I am constantly receiving penalty notices and admin fees that add EUR70 on to the cost of the hotel per day. No manager available to return calls. Staff not knowing how to handle complaints. This has become ...
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