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Reviews
Tripadvisor Traveller RatingBased on 116 Reviews
Traveller ReviewsRanked #148 of 309 hotels in Frankfurt
Traveller Rating
Excellent
51
Very Good
16
Average
14
Poor
15
Terrible
20
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
JinnyJones1982232a said...
Fancy claims, but not doing the basics
Travelled on 11/2024
My room cost over 400 euros a night (on a normal midweek) and there's no tea in the room (it's on floor 1 and I'm on floor 5). "We've got rid of unnecessary stuff to keep the price down". To 400 euros a night!
Checking in - you have to fill in an advance checkin email, but still when you arrive there is a rigmarole. First, find reception, which is on floor 6 and is in fact the bar - noisy and busy.
Ask to check ...
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Svetla D said...
Rooms with NO bed
Travelled on 11/2024
Horrible experience! The rooms do not have a bed. The mattress is put in a hole on the floor. The TV hang on the wall just over your foot so that you kick it at night while sleeping. No phones in the room, you cant contact the reception desk!!!!!!...
nmedh said...
Great location, great place to stay
Travelled on 10/2024
Very nice hotel. Great location, funky decor, good, efficient staff and comfortable rooms. The hotel is in centre of the city (banking & financial centre) and is surrounded by a large number of eating establishments.
Also, th3 decor is funky, stylish and nice...
Fuzzy131 said...
Do not go to this bar
Travelled on 08/2024
We went to the rooftop bar with friends yesterday. It provides zero atmosphere with a complete terrible service. You have to catch a waiter to order, get your order delivered in tree parts and are treated totally unfriendly by staff that is dressed as if they were streetworkers at the main station. All that of course at a price level you typically have ay the Hilton hotel (where we were a week ago).
Spoiler: the win...
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Michael B said...
Tries too hard to be different, fails to deliver basic, professional service.
Travelled on 07/2024
This hotel tries too hard to be different but forgets the basics: good service. The rooms are weird and rather impractical (do I really need to sit on the toilet in an all-glass cube? Why is the wash basin in the main room?) and the service at the bar is just awful. I have never experienced such rude behaviour before - one example: you dare to step on the terrace just to be instantly approached by someone "what do yo...
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