Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 1881 Reviews
Traveller ReviewsRanked #192 of 455 hotels in Florence
Traveller Rating
Excellent
689
Very Good
772
Average
252
Poor
98
Terrible
70
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
meaganb425 said...
Dont do it !
Travelled on 10/2024
Worst hotel experience EVER !
The room was incredibly cramped, with barely any space to move, let alone relax. To make matters worse, the walls were covered in felt, which made the room feel even more claustrophobic and uncomfortable. It felt like there was no room to even change your mind, let alone your clothes!
On top of the poor room conditions, the hotel staff seemed to find our dissatisfaction amusing, laugh...
Read more
ming o said...
disappointing , uncomfortable accommodations.
Travelled on 05/2024
awkward and uncomfortable room configuration,and a patio with no furniture, hence not usable. when asked manager for a patio chair, she replied none available!
uneven service from front desk, some good and others not.
wait time in self serve coffee line at breakfast time was unacceptable. only one small coffee/hot water machine servicing large tour groups and individuals.
four star hotels (previously stayed) in sim...
Read more
ADCroucher said...
Great Hotel
Travelled on 04/2024
We very much enjoyed our stay here. The staff were very friendly and the room was very clean. The only slight issue in the room was a funny smell from the plug in the sink, but this was only an issue when brushing teeth etc. The room was also very spacious. The breakfast was well stocked and fresh, the location is good with various bars and restaurants a 10 minute walk.
Overall we would definitely recommend this hot...
Read more
unvalerie said...
Worst hotel
Travelled on 04/2023
Still the worst hotel I've been to. Not only is the hotel infested with bugs & mosquitoes but Francesco (GM) s very rude too in replying to negative feedback. Hotel is far from tourist spots, food is jus ok and outdated decors -- no reason to book this hotel....
dj e said...
Don't Stay Here
Travelled on 09/2023
Bedbugs. Everything else was fine but I woke up the second morning covered with bites. I should have reported this to the front desk but we were rushed to make an intercity connection. The hotel was full and booked through a tour company....