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Reviews
Tripadvisor Traveller RatingBased on 997 Reviews
Traveller ReviewsRanked #108 of 455 hotels in Florence
Traveller Rating
Excellent
517
Very Good
347
Average
94
Poor
26
Terrible
13
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Jaxtraveler57 said...
Centrally Located!
Travelled on 08/2024
Centrale was a great choice! We stayed there to celebrate my sister's birthday, and we usually prefer boutique hotels in Europe over the larger chains. Relais Hotel Centrale Firenze really impressed us. The staff was fantastic right from the start; Mr. Edigio welcomed us with a smile as soon as we arrived. Filippo, at the front desk was super patient and helpful during check-in, giving us great directions. Rachel and...
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FarAway315952 said...
Fantastic hotel - perfect in every way
Travelled on 10/2024
This is a fantastic hotel - central location only about 200m from The Duomo - so safe - only ten minutes to walk to the train station - loads of places to eat and drink within a couple of minutes. Everything extremely clean - bathrooms, bed linen and literally all staff so pleasant - very secure within the hotel also. A very good breakfast. Would be our first place to stay if we visit again....
Safari22067709830 said...
Better 4.5 stars available
Travelled on 10/2024
Totally disappointed! Staff was rude, except for breakfast folks. They tried to pull a fast one with rooms, gave us smaller brutal room then denied that. Needs a reno badly. Felt like we werent valued customers at all. This is not a 4.5 star hotel by any stretch. No views to speak of either....
simonsmart said...
Lovely Hotel
Travelled on 09/2024
We recently stayed at Hotel Centrale for one night, and overall, it was a fantastic experience with just a few minor hiccups. The reception staff were absolutely incredible! From the moment we arrived, they were welcoming, friendly, and eager to assist with any questions or requests and even upgraded us and allowed us to check-in early. They relayed the history of the hotel from when it was a palace and then a hotel ...
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Freedom21617804087 said...
Very clean and well located hotel.
Travelled on 08/2024
Very kind staff, even dough the hotel is ancient I was delighted about the cleanness of everything, really clean towels and sheets. The location is perfect, you can easily walk from main station Santa Maria to the hotel. The only thing that I did not like was the parking, due the amazing central location we had to pay 38 per day, this includes the parking with a valet + ZTL registration, that you must to have if yo...
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