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Reviews
Tripadvisor Traveller RatingBased on 2827 Reviews
Traveller ReviewsRanked #111 of 456 hotels in Florence
Traveller Rating
Excellent
1402
Very Good
1045
Average
264
Poor
75
Terrible
41
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Cheryl G said...
Fabulous Location!
Travelled on 10/2024
First time in Florence, and we loved our stay. The hotel is right at one end of Ponte Vecchio, so close to the main tourist area and a short walk to all the sights. Our room was 209, and it was huge. My daughter and I each had our own bedroom, and a shared a large bathroom. Our large windows looked right down the bridge. The street was busy and noisy, but closed windows at night kept things quiet enough. Everyt...
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emmawP6170MN said...
Great location, pleasant staff but room terrible
Travelled on 10/2024
Location was amazing but not enough to compensate for the terrible room. Clearly dated and needed some TLC. We read bad reviews before leaving especially the 3rd floor and yes just our luck that is where we were. Clearly a flood as carpet was sodden on way into our room. Terrible damp smell. No hairdryer, but provided on request, no mirror outside of the bathroom. Bathroom had no extractor fan so mirror steamed over ...
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PearlM909 said...
Dissapointed after ten years of stay
Travelled on 10/2024
Weve been coming to this hotel for ten years and were very happy with the location, service and staff. The hotel was sold recently and things got significantly worse! Not only service is waaaay down, the staff is not interested in providing it. For example, we asked for wine glasses and were told to go to the upstairs restaurant and look for them there. Rooms are run down, cleaning consists of generous dowsing of ch...
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MikeP135 said...
Some good, some not so good
Travelled on 10/2024
The hotel cannot be faulted for its position, right at the end of Ponte Vecchio. On the positive side, the beds were comfortable and the staff were lovely. However, I have to agree with some other recent reviews that the public areas are really tired. The third floor corridor had some sort of leak, and there were holes open in the ceiling in three places. During our six night stay, I only saw work being done on the p...
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JamesWemple said...
Perfect location
Travelled on 10/2024
We just returned home after spending 11 days at Pitti Palace at Point Vecchio. This is the third time we have stayed there and had a wonderful time. This hotel has such an excellent location, walkable to almost everywhere, and the staff was very helpful. The only thing that we missed was the honeycomb at breakfast. ...