Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 2183 Reviews
Traveller ReviewsRanked #124 of 455 hotels in Florence
Traveller Rating
Excellent
1095
Very Good
791
Average
205
Poor
55
Terrible
37
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
laurapT4164PW said...
Rivoli Family Stay
Travelled on 11/2024
Just had a pleasant stay at this hotel. We had a family room and it was quite spacious. The front staff was so helpful with restaurant recommendations. Its so close to the train station that we utilized to go on a few excursions. The breakfast was perfect to get the day started and everyone who worked there was so nice and kind. The location is near everything!! Its next to a great restaurant that makes the truffl...
Read more
Curious22278970704 said...
Great location! The restaurant staff needs courtesy lessons
Travelled on 06/2024
We stayed here for my daughters 21st Birthday and when we arrived the staff at the front desk were very helpful and the room was nice. The bartender was very nice and made an awesome cocktail :) The free buffet was below average and mostly not edible and the same everyday. The staff in the restaurant were very rude and asked us to leave at 10:25 am and made several announcements. Not what Id expect for paying ove...
Read more
NationalParksFriend said...
A quiet gem in the heart of Florence
Travelled on 07/2024
Spent 6 nights at Hotel Rivoli during a work trip to Florence. Outstanding service, accommodations, and breakfast. I would call this a "Rick Steves" quality hotel. A boutique gem off the beaten path but great location within easy walking distance of everything. The front desk staff were top notch - so helpful with everything from restaurant recommendations to quick-turn-around laundry. The room was quiet and comf...
Read more
edc1234591 said...
Lovely hotel with horrible WiFi coverage
Travelled on 07/2024
This is a very nice hotel that would have been perfect except for the fact that there was no WiFi in our room and the TV had no working channels. We also tried to use the jacuzzi one day but it was occupied by two young children who were being very loud, splashing us outside the pool, and detaching bouys and throwing them around. We complained to the front desk and were told they were the children of an employee (des...
Read more
Jonathan S said...
Could be better
Travelled on 06/2024
Stayed there end of June 24. The hotel had the makes to be decent, however, left a lot to be desired. Our room (which I think was 505 or 515 which is in the back by the garden by itself), was very musty and mildewy smelling. Our clothes would have moisture on them every morning. The so called pool had algae growin at the bottom so we didnt actually go in. The staff was pretty mediocre. We even got locked out at abou...
Read more