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Reviews
Tripadvisor Traveller RatingBased on 1272 Reviews
Traveller ReviewsRanked #29 of 268 hotels in Dusseldorf
Traveller Rating
Excellent
446
Very Good
585
Average
154
Poor
50
Terrible
37
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Igor K said...
WARNING: They steal and they lie about it.
Travelled on 01/2025
WARNING: They steal from your hotel room en they lie about it!!
Between Saturday 13:45 and 17:00 we we're not in our rooms. The room was cleaned during this time!! In this period there is 250 euro's cash stolen from our room.
When you ask them they say nobody has entered the room besides yourself. How is this possible when the room has been cleaned? They lie straight to your face.
Terrible service. Also the food is g...
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OmiiNoordie said...
Hotel with great potential
Travelled on 12/2024
Perfect Location, But Unacceptable Cleanliness Issues
The hotels location is perfect, and the room itself was spacious, which initially seemed promising. However, our experience quickly turned unpleasant.
When we were ready to go to bed around 11 PM, we discovered blood stains on the beddinga clear sign it hadnt been cleaned. Shockingly, there was no housekeeping staff available at that hour to change the bed.
...
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dianacs7 said...
Not like other NH hotels
Travelled on 10/2024
We tried to use the hotel app to order room service. Unfortunately, the order went unnoticed by the staff. When they realized about the order, they tried to call us. However, they couldn't reach us because our room phone didn't work. There was no cable at all to plug it in. Luckily, a waiter went to our room to confirm our order and only then we had our food. However, this was 2 hours after we ordered. Reception coul...
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chloe m said...
The perfect layover!
Travelled on 09/2024
We got given this hotel to stay in after we missed our connecting flight home.
We were all very tired and stressed, however, when we arrived at the hotel the staff were so helpful and empathetic especially Jenna at the desk.
She was super friendly and made us feel very calm and collective after a very hectic time. She offered each one of us a bottle of water for free to take to our room with us which was so kind!
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catarinatagmark said...
Quiet room although far away from Messe Düsseldorf with public transportation
Travelled on 09/2024
Hotel clean and quiet. Unfortunately the sauna was closed, and I missed a water boiler for tea/coffee in the room. Traveling from and to Messe Düsseldorf with public transportation was relatively complicated, which draws my ratings down. Parking was available, although the sign outside stated that it was full, so I ended up driving around the area to (not) find a space to park. After calling the reception, they expla...
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