For a 5 star hotel, you need to pay for a bucket of Ice. Reminds me of Ibis Hotel in Batam Island but cheaper there.
Room AC is not working.
Jacuzzi in the spa area is not fully functional.
Chef dont know other station serving what food in the Market Place.
Pool Bar over priced and underrated servers. (Shisha server)
Pool toilet cannot be locked and cannot be flushed....