This hotel deserves a 5 out of 5 as the ambience , the customer service , the food , the pool area , the rooms are all exceptional , we loved the staff in the Market Cafe especially Rabii, Fayiz, Udaini, Lisa, Saidal and Minal who all made a huge effort to get to know us and were fantastic as was the food for breakfast and dinner , credit to your training Grand Hyatt , we will be back and thank you...