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Reviews
Tripadvisor Traveller RatingBased on 489 Reviews
Traveller ReviewsRanked #125 of 237 hotels in Chicago
Traveller Rating
Excellent
330
Very Good
76
Average
28
Poor
13
Terrible
42
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ev M said...
It's a HUGE NO NO for me
Travelled on 11/2024
Chile'...When you arrive to the hotel, they will tell you that there are additional fees not originally stated in the reservation (We went in
November 2024). They have a resort fee you should be aware (50+) of and a fee for making the reservation ($50 per night AND it's taxed--WILD) in addition to the reservation already made. The room is decently sized, but the TV was older, challenging to navigate, the audio was t...
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alijoyful said...
Do not book this hotel
Travelled on 01/2025
I was informed as I checked in that an additional $141 would be added to to my hotel fee for service fees and amenities. However, I was already charged service fees when I booked the room and what amenities there were Im still unaware of. What started out as $87/night ended in $406 for two nights, one that I didn't even stay for.
There was an elevated train right outside my window that ran every 10 minutes, all ...
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AlbertLosAngeles said...
Okay option to stay in Chicago
Travelled on 07/2024
I already stayed at this hotel once a couple of years ago, and my experience this time in July was pretty much similar. I made my reservation on Expedia. The price was approximately $78 per night, which seemed reasonable. BUT this hotel has an issue with adding extra fees, like a Resort Fee, for example, which for me was $43 per night. This fee makes no sense to me because the hotel is very basic. Where exactly the ...
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Jet14546013926 said...
DO NOT STAY DISGUSTING MANAGEMENT AND PRACTICES
Travelled on 09/2024
DO NOT STAY HERE THEY WILL SCAM YOU WITH BOGUS CHARGES.
I recently stayed here and have had the worst experience dealing with their management. Upon check in I confirmed with the front desk that the amenity fee was paid for already in my original invoice where it was outlined as a fee per night. Reception assured me it was already paid for. Once we check out I was charged an additional $232. Customer service was ...
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Debbie C said...
SCAM! AVOID STAYING HERE AT ALL COSTS!!!!
Travelled on 09/2024
I wouldnt stay at this dump again if you paid me. This is hands-down the most disgusting and dishonest hotel Ive ever encountered.
The staff? RUDE and completely unprofessional. The room? Barely clean and a far cry from what they advertise. But the worst part? THE SCAM. After checking out, they slapped me with a ridiculous "amenity fee," which, of course, they couldnt explain. When I asked for details, they sudd...
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