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Reviews
Tripadvisor Traveller RatingBased on 6864 Reviews
Traveller ReviewsRanked #31 of 233 hotels in Chicago
Traveller Rating
Excellent
3898
Very Good
1738
Average
627
Poor
334
Terrible
267
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Heather C said...
Business Meeting
Travelled on 11/2024
Marbina took great care of our 400 person conference. He ensured everything ran smoothly and was always in communication with us. We enjoyed being at the Swissotel and hope to come back. The staff and service was great for the entirety of the event....
Lvillejoe said...
Modern, comfortable, convenient
Travelled on 11/2024
River view room was comfortable, clean and well appointed. Decor is modern and comfortable.
All was as expected for a top rated brand.
Hotel is convenient to downtown and restaurants (taxi ride in cold or wet weather.)
Hotel bar was nice, but pricey as is to be expected - bartender was knowledgable, friendly and skilled.
Hotel
Would stay here again....
Eric T said...
Fantastic Stay!
Travelled on 11/2024
Our stay at the Swissotel was fabulous. Our room was specular and the views even better. Our suite was so comfortable after a long day of walking about town. The check in was smooth, the front desk people were extremely helpful in getting us tickets to the boat architect tour (which was a great recommendation). We enjoyed the all the amenities--the gym, the Palm, the hotel bar. In addition to the all around outstandi...
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ahoi2018 said...
Great location & Customer Excellence
Travelled on 11/2024
Great location & outstanding customer service: from a warm welcome, a nice room upgrade with a fantastic view on the river walk, friendly gestures up to a late check-out, the hotel and its team gave me an outstanding guest experience. I can highly recommend the Swissotel Chicago....
Jeff H said...
Quick stay
Travelled on 11/2024
Great service, very close to restaurants, close to the bean, Gibsons, etc. daisy helped us at the front desk, was very friendly. Would absolutely recommend.
Great service, very close to restaurants, close to the bean, Gibsons, etc. daisy helped us at the front desk, was very friendly. Would absolutely recommend...