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Reviews
Tripadvisor Traveller RatingBased on 352 Reviews
Traveller ReviewsRanked #119 of 235 hotels in Chicago
Traveller Rating
Excellent
201
Very Good
77
Average
36
Poor
15
Terrible
23
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Julie B said...
Would not recommend!
Travelled on 12/2024
One of the worst hotel stays weve ever had. Deserves a 1 star rating. Very basic hotel accommodations (think hostel). Only 1 working elevator the entire stay. We had to carry our bags up and down 14 flights of stairs. No doorman or assistance available. Very nice front desk staff but other housekeeping staff would not engage at all. Bed was comfortable. Room was so small and difficult to walk through. Perfect locati...
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sharaty said...
Nice place to stay
Travelled on 12/2024
Accommodations little small, but clean and comfortable. Staff is VERY friendly, helpful, customer service oriented. Restaurant kind of expensive (like Chicago), but really good service and food. Great location. Would stay again. Staff is really super here. Involved manager Mike....
michaeldrodrigo said...
No hot water!
Travelled on 11/2024
They had no hot water. We had to call down 2-3 times for them to turn it on. When on, hot water only lasted 5 min. This was a problem with multiple rooms during the winter.
Radiator/AC/Heat was exceptionally loud at night and made big banging noises.
Noise from the hallway can be heard perfectly from your room.
This is a cheap hotel. Fine for a night but no longer. It was clean and safe. Otherwise, leaves a lot...
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dmvoyages said...
Perfect!
Travelled on 09/2024
We were visiting family in central Chicago and wanted to stay close by. This hotel was a great find! Hotel staff were wonderful! Location just perfect and our room was so comfortable. Chicago never sleeps but we did and quite well!! We will stay again!...
KarenHR said...
Lovely hotel
Travelled on 10/2024
Lovely room but compact. Small bathroom with a great shower. Great location for Magnificent Mile designer shops. Lovely helpfull staff. The only downside was the bed which was very high and quite hard and I ended up with painful sciatica in my back....