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Reviews
Tripadvisor Traveller RatingBased on 1855 Reviews
Traveller ReviewsRanked #13 of 38 hotels in Carcassonne Center
Traveller Rating
Excellent
723
Very Good
758
Average
239
Poor
93
Terrible
42
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
MDLS56 said...
Great location, but ...
Travelled on 10/2024
First the good part the Hotel Le Donjon is, as expected, located in the heart of this wonderful medieval city. The staff are friendly and engaging. On entering the main body of the hotel, we noticed it is dark and had the feeling of being caught in a time warp, hinting at more prosperous days in the past. Perhaps none of this really matters.
Our room was in an annexe overlooking a central courtyard garden, plenty ...
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Susan M said...
A perfect place.
Travelled on 09/2024
I am so happy we chose the Le Donjon. From the moment the lovely and professional David picked us and our luggage up in the parking lot to the moment he dropped us off, everything was perfect.
The other people at the front desk (I am sorry I did not get their names) were also very helpful in recommending places to eat, which made an enormous difference.
The room was small, but perfectly furnished with a vey c...
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dan_lyndhurst said...
Never Again
Travelled on 08/2024
Please do not use rooms no 16 (adjacent building) and 37 (main building). Both rooms were given to us as superior rooms (which we booked) but have little resemblance with the superior rooms shown in the hotels internet site, actually no resemblance. The rooms on internet look by far more desirable. The rooms given and their bathrooms have seen better days definitely.
After the check-in, when addressed the front des...
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We had hoped for a much better experience at this hotel. Our large family waited an hour for a taxi, despite notifying the hotel we would arrive and calling for a taxi from the train station. A single taxi could not accommodate all of us, so we were split into two groups, with each taxi arriving at a different location. Those in my taxi brought our bags directly to the hotel, but my wife's taxi dropped her in a place...
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