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Reviews
Tripadvisor Traveller RatingBased on 994 Reviews
Traveller ReviewsRanked #77 of 225 hotels in Brussels
Traveller Rating
Excellent
315
Very Good
452
Average
137
Poor
49
Terrible
41
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
allanb277 said...
Watch out for this hotel
Travelled on 06/2024
The hotel is outrageous. I arrived at the hotel with a legitimate reservation made through booking.com. The receptionist told med that they did not have a room anyway and sent me to a sister hotel in another area of Bruxelles. The room was prepaid. Even though it was the hotel which cancelled the room they refuse to reimburse the 172 Euros i had paid. I was also charged 172 Euros in their sister hotel and has thus pa...
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coupat e said...
amentities are outdated and can be noisy
Travelled on 08/2024
The location is good as it is very central but the amenities are kind of dated and the area can be noisy.
We stayed in an apartment and we had stayed in a studio on a previous stay. In the apartment, the toilet is so small and also the shower at very little pressure. The bed are not super comfortable either. This would be ok if at least we could sleep. like many places in Europe there is no AC. so we slept with ...
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Lleidatanna said...
Basic hotel
Travelled on 07/2024
We booked Citadines studio with high expectations to be able to cook on our own, however, upon arrival we found an outdated room with a kitchen with very few utensils and a basic cleaning.
For example, the dishwasher was still to be unloaded and some of its items were dirty inside, including the filter.
We mentioned it to Front Desk, together with the fact that the shower had some cracks so we could move to another...
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marygrace k said...
Horrible.
Travelled on 07/2024
Horrible. We checked into our room that looked nothing like the room we booked. Following this, the bed sheets were dirty and we saw a bug crawling in our sheets. Along with this, the toilet was gross and the kitchen table was stained. We called for service and a nasty and rude woman came and made up feel stupid for complaining about the bug. She was extremely rude and condescending. After switching our room, we foun...
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David L said...
Marginal, would not stay here again until improvments made
Travelled on 05/2024
We stayed here for 2 nights and it was very inexpensive.
Pros: location / value/ customer service / fancy coffee machine in lobby
Cons : No bathroom ventilation and poor ventilation in building with stale air/ No AC / In need of refurbishment.
This hotel is badly in need of refurbishment and installation of proper operating HVAC system...