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Reviews
Tripadvisor Traveller RatingBased on 560 Reviews
Traveller ReviewsRanked #5 of 338 Specialty lodging in Brussels
Traveller Rating
Excellent
197
Very Good
225
Average
68
Poor
23
Terrible
47
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
upcbratsKarla said...
Way too many hotels in Brussels to deal with these guys.
Travelled on 02/2024
This hotel asks for an additional fee on top of your booking fees to hold for ten days after your booking. They want you to email them your credit card information in email and if you refuse they want to charge you an ADDITIONAL $50 euros to wait upon arrival where there isnt an employee on the grounds they say. You are supposed to enter through a code.. even if this in legit, I have stayed in MANY hotels and in M...
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CareyB548 said...
Absolutely horrendous - poor hygiene
Travelled on 09/2023
I requested a refund as I was unable to stay here, as planned, between 4th September 2023- 7th September 2023. No refund has been received and the response from the hotel shows no regard for customers health and safety. I was offered a room but the room wasnt clean. Furniture was stained, there was some kind of dried human excrement/ fluid on the toilet seat and there was a pubic hair in the bath tub. It was evident...
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007LadyB said...
In compassionate staff! No communication!
Travelled on 07/2023
Imagine prepaying for your hotel only to leave for the day and on your return you are denied access to your room for 4.24! You receive a letter stating urgent you must pay - you go down in the morning at 10 and no one is there - you leave for your day and come back at 16::03 and boom room key doesnt work. There is not a single soul in the lobby as far as hotel staff to address your urgent notice. You call the numbe...
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Priya K said...
Great location and clean apartment!
Travelled on 06/2023
Pros
- great location! Walking distance to grand place, lots of restaurants nearby
- clean apartment
- very spacious! Much bigger than we thought it would be
- quiet
- great views (on the 6th floor)
- great communication from hotel before hand
Con
- no frills check in, with a baby, pram and baggage and no manned reception that was a bit difficult but ultimately fine
- there are about 10 steps into the main build...
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397csb said...
DONT STAY HERE - NO REFUND AFTER 2 MONTHS
Travelled on 12/2022
After a terrible experience in October, weve been wait 2 months on a refund. We moved out mid stay due to the terrible service - see my earlier review for detail.
It was promised but now every email gets ignored. Dont stay here - awful service throughout. Terrible hotel....