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Reviews
Tripadvisor Traveller RatingBased on 490 Reviews
Traveller ReviewsRanked #6 of 20 hotels in Cambridge
Traveller Rating
Excellent
275
Very Good
105
Average
55
Poor
32
Terrible
23
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Yoko S said...
A Hilton hotel that falls drastically below expectations
Travelled on 10/2024
We arrived after a 5.5h drive only to be told that we do not have a reservation and that the hotel is fully booked. The sullen reception then proceeded to be rude, telling us that the glitch was Booking.coms fault and that it was not his problem that we did not have a place to stay for the night. He completely ignored me when I insisted that I had 2 exchanges with the directly with the hotel, so that the reservation...
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ckm2088 said...
Surprise Charges
Travelled on 10/2024
The hotel itself is fine. The room was nice and its a good location. But the extra charges at check-in were absurd. The base price was already very high, and on top of that we learned at check-in that there would be a $25/night parking fee and also a $25/night destination fee. Id never heard of such a thing. You can use it toward paying for the $15/person breakfast fee, but thats ridiculous too as the breakfast ...
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Rosalinda235 said...
Great, comfortable hotel and amazing staff!
Travelled on 09/2024
I loved this hotel from the first moment of arrival. Noah at the front desk was awesome at check-in! Since it was a special occasion for us he made some great local recommendations and gave us an awesome room! Noah was just amazing throughout our stay, helping with whatever we needed, including getting us change for a show we were attending.
We loved our room so much! A large corner room with king size bed, window...
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Sarah W said...
Hot and Stuffy Rooms
Travelled on 09/2024
The AC units in the room were installed near the floor when theyre meant to be near the ceiling. We had to have maintenance out to check why it wasnt working. The remote cannot read the signal unless its right in front of the unit 1.5 ft off the ground. I spent a very uncomfortable first night due to this.
Poor construction!
And our bathtub didnt drain which is something housekeeping should notice when they clean...
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481MarkM said...
Family trip to Boston.
Travelled on 10/2023
Good location and a comfortable hotel. A good bonus is the Whole Foods Market just behind the hotel.
Great on site safe vehicle parking.
A great help is the free shuttle that can take you to Harvard University.
This is a comfortable hotel and reasonably prised....