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Reviews
Tripadvisor Traveller RatingBased on 2977 Reviews
Traveller ReviewsRanked #76 of 119 hotels in Bologna
Traveller Rating
Excellent
486
Very Good
1183
Average
829
Poor
298
Terrible
181
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
5francesm said...
Three night Stay
Travelled on 11/2024
Stayed for a 3 night stay close to the train station only a couple of minutes walk to hotel. Staff where helpful and aloud us to check in early . Room was clean and comfortable and looked like it was recent been renovated we also had a view of the garden. Had a good choice for breakfast. Only a ten minute walk to the main square and other attractions.
Down side was seemed to be a large number of homeless pe...
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Pierre H said...
WORSE customer care I ever experienced
Travelled on 09/2024
Group booking, we even booked a meeting room with amenities.I informed Mercury I might have made a mistake during my booking using THEIR web site via the note field (I have proof of this). During registration, i was told they would charge for a double booking. Ended up charging me for one after the group organizer cancelled her room.Leaving me to pay for the higher priced booking (474 Euros). Management didnt car...
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Baylovers said...
Good hotel in a great location
Travelled on 09/2024
Our check in was excellent as Susan was friendly and efficient. The hotel is an older hotel but the renovated room was comfortable and clean. The breakfast room was good and the meals reasonable. The garden bar was a lovely area to relax and the staff were friendly...
Ross Alexander C said...
Location feels unsafe particularly at night
Travelled on 08/2024
We stayed in the Mercure Hotel in Bologna for 2 nights on our trip across Italy and it was the worst so far mainly due to the location (please research the station area of Bologna - its not good.)
The hotel itself has undergone a recent makeover and the rooms are small but okay. You get a couple of free cans of juice/soda in the minibar. The breakfast is quite nice too, but busy from start to close.
The biggest ...
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gefluna said...
Nice hotel - is Room Service a secret?
Travelled on 08/2024
The Hotel is very nice, and in a great position. I was only staying one night and was in transit. I arrived early evening, hot and tired having travelled all day. There was no baggage service or baggage cart for me to do it myself. There was no information on the hotel services in the room and hotel channel on the TV offering services or info on them. I wanted to order room service, but couldn't see how to. There w...
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