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Reviews
Tripadvisor Traveller RatingBased on 267 Reviews
Traveller ReviewsRanked #37 of 58 hotels in Bilbao
Traveller Rating
Excellent
99
Very Good
69
Average
34
Poor
29
Terrible
36
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
anni_lee07 said...
️ Worst hotel experience EVER with booking.com and NYX hotels ️
Travelled on 10/2024
I was so excited for my birthday trip to Bilbao and had spent £400 to stay for 3 nights at NYX Bilbao. However, that excitement quickly turned into huge disappointment as I realised that I had been well and truly catfished by the hotel room.
I had booked a light and airy double room, with views of the beautiful city. What we received I can only describe as an expensive jail cell (with twin beds). I am not joking when...
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Seaside300668 said...
Nice place to stay in Bilbao
Travelled on 10/2024
Nice hotel. helpful staff, good location. a little bit noisy as it is right on the main street.
close to Apando station (if you travel to Madirid). It is a reasonable walking distance to museums, funiculars, and shopping streets. full of bars and restaurants and tapas bars 1 minute away from the hotel.
overall nice experience....
RebeccaC696 said...
Inconsistent Service and Awkward Room Design
Travelled on 10/2024
I stayed at this hotel recently, and while there were some positives, there were also a few issues that affected the overall experience. The rooms were clean, comfortable, and had nice decor, but there were some inconsistencies in the service. For example, there was only one coffee pod provided for a twin room, and the coffee machine still had used pods left from previous guests. Coffee cups were not replaced on the ...
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ian s said...
the Falwty towers of Bilbao.
Travelled on 09/2024
This is the worst hotel I have ever stayed in even Basil Fawlty would be embarrassed. the bar staff are nothing but rude and violet. they refuse to serve guests after 10.45 and offer to fight anyone who objects to this decision. You should avoid this hotel at all costs. There are many better ones in Bilbao....
Rita G said...
A wonderful visit!
Travelled on 09/2024
Loved this hotel in its beautiful location, as we arrived we were warmly welcomed by Paula at the reception, and given good information for our stay, the restaurant was beautiful and food delicious, all the staff at the hotel were so helpful and really pleasant, definitely we would love to go back!...