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Reviews
Tripadvisor Traveller RatingBased on 5406 Reviews
Traveller ReviewsRanked #28 of 648 hotels in Berlin
Traveller Rating
Excellent
3376
Very Good
1561
Average
329
Poor
94
Terrible
47
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Tour06406213106 said...
Fantastic!
Travelled on 11/2024
Our flight got cancelled and the airline left us and 200 others stranded at the airport in Berlin, without any communication.
We were one of the lucky ones who managed to secure two rooms at this hotel.
The staff were fantastic, and we were met with genuine understanding as we were tired, upset and stressed.
The rooms were very large, clean and inviting. The beds are a bit hard, but could be worse.
The breakfast e...
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Gilbie_9 said...
A Serious Guest Safety Matter
Travelled on 10/2024
I stayed at this property over the past week. On my final night there, I entered my room and noted more than the previous amount of ambient street noise. I walked over to the window and noted one was open (probably housekeeping be assured not by me). I also noted the serious safety compromise when I saw that the window was floor to ceiling AND HAD NO PROTECTIVE BARRIERS WHATEVER. This meant there was a free fall do...
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Discover02961071599 said...
Service level of staff was appalling
Travelled on 09/2024
Location is good. Staff service level was appalling. Refused to accept room service order as they were too busy. Laundry service is priced very high and not worth it. Clothes did not return on time and I had to continually chase status and eventually collect myself otherwise I wouldnt have had clean clothes for business meeting in the morning.
DO NOT STAY HERE. For the price there are way better options...
Cheryl l said...
Great location
Travelled on 09/2023
Stayed for a family treat as we were going back to see where we used to live in Berlin 30 years ago, we really enjoyed our stay, the rooms are spotless and modern with everything you need nearby, shops bars and restaurants, great base to visit the amazing city...
34freddies said...
Cannot fault it
Travelled on 08/2024
Arrived late at night and was greeted with wonderfully friendly staff who obliged us with a free upgrade! The hotel itself is lovely. It says on its website that it is four star, but to me it felt more like 5 star. There were wonderful views of Berlin Haubtbahnhof and the Reichstag. Bed was extremely comfortable and the staff were very warm. It is the social norm in Germany, from what I gather, to be perhaps a little...
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