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Reviews
Tripadvisor Traveller RatingBased on 1490 Reviews
Traveller ReviewsRanked #76 of 648 hotels in Berlin
Traveller Rating
Excellent
741
Very Good
561
Average
120
Poor
35
Terrible
33
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Venture25355252735 said...
Noisy hotel
Travelled on 11/2024
Rooms on the street-side can be very noisy. There is a concert hall outside and after the concerts, crowds are hanging and chanting till midnight and beyond. Hotel staff not willing to take action, stating that quests should accept and could have known when booking....
The rooms are spacious with high ceilings. Was surprised to see complimentary slippers - not a common amenity for most of European cities. The beddings, towels are white, clean, and kept in good condition. Love their breakfast buffet spread. There is wide choice to choose from. Starting with beverages up to the bread variety....
huntskeee said...
Fraudulent Charges
Travelled on 10/2024
While the rooms may appear nice, the service and hospitality is not worth the headache. We booked a two night stay at this hotel online and opted to pre-pay for our reservation in advance. When checking-in to the hotel, the individual at the front desk mentioned that there was another reservation with the same last name as our to which we told her that individual was not affiliated us.
A few days after we checked ou...
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Escape599303 said...
Stay away from the hotel
Travelled on 09/2024
After I made a comment about terrible service at the reception desk, the clerk decided to hurt me and gave me a room I didn't book. Instead of the 28-meter room I ordered, she gave me a new 15-meter room without a closet and without a shower, so you can only take a shower if you sit on the toilet. I invited a manager for a conversation and explained to him that the room was not according to my order, this is theft on...
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Americannj said...
Great Hotel But Not in Potsdamer Platz
Travelled on 07/2024
I really enjoyed my stay and for many people, the location is perfect. But I felt a bit mislead by the name. I had imagined it was in a very central location in Potsdamer Platz and surrounded by dining options. In fact, it is about 1km from Potsdamer Platz and the nearby dining options are rather slim. Don't get me wrong, many people will love that it is in a quiet neighborhood away from the hustle and bustle. But w...
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