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Reviews
Tripadvisor Traveller RatingBased on 2296 Reviews
Traveller ReviewsRanked #238 of 425 hotels in Amsterdam
Traveller Rating
Excellent
425
Very Good
950
Average
523
Poor
218
Terrible
180
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Sherri A said...
Terrible
Travelled on 08/2024
The worst place I have ever stayed!
**Do not go here**
We were staying at the XO hotel and I put my headphones on the room side with the windows closed. The hotel cleaners came in and decided to open the windows. It rained and my headphones got damaged. Following this I reported it to the hotel staff and they could not care less, they told me to write an email. Following this my pillow was extremely uncomfortable ...
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766hilarym said...
MONEY STOLEN FROM OUR ROOM
Travelled on 07/2024
We stayed here for my daughters 21st birthday. The hotel was ok (it is more a 3 star than 4 star) but when we got home, we realised the staff had stolen £200 from our room. My daughter had her birthday money hidden at the bottom of her suitcase so someone had gone through her suitcase to find it. I appreciate she should have put the money in the safe but thats not the point. When I emailed the hotel on our return, ...
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JurreSilbi said...
Our favourite in Amsterdam
Travelled on 05/2024
Large room space, clean,. Competent service. Good connection with city centre by public transport. Good breakfasts. This is our favourite hotel in Amsterdam when we are visiting the city. Also, warm thanks for fulfilling our request concerning the room at higher floor. In fact, we have got the highest floor with magnificent view....
Jet45477029052 said...
More of a 3 star than 4 star
Travelled on 02/2024
More of a 3 star than a 4 star as advertised. OK for a 3 star. Often priced at £80 - £100 pn but i got it at £50 which is good value. Best to use tram and buses and get back before they stop running as taxi costs 45 from Dam Square! Good view from front window of freeway coming into Amsterdam. Watch the cars coming in at 5am when you get back from Centraal. Good supermarket just round the corner. Google maps is help...
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Emma C said...
Horrible Customer Service
Travelled on 02/2024
I am pretty frustrated with this company. We checked in late on a Friday night (11pm ish) and multiple things were horrible. When we first went to check in, we waited 20 minute for someone to come to the front desk. There was no bell to ring and nobody was in site. There also is not a labeled staff room. We tried calling to hotel and still nobody came out to answer the phone. Finally, someone cam out but he was rude ...
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