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Reviews
Tripadvisor Traveller RatingBased on 2004 Reviews
Traveller ReviewsRanked #191 of 426 hotels in Amsterdam
Traveller Rating
Excellent
731
Very Good
727
Average
327
Poor
130
Terrible
89
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
daveinglasgow said...
Shocking service and more like a 2 star
Travelled on 11/2024
This place is shocking. 25 min to check in and we were the only ones there.
Lack of coffee and sugar... the carpet us so thin and no underlay it's hard on your feet.
The staff just don't want to help at all.
All in all very very disappointed. Far better rooms for less. Avoid...
Debs_Watkiss said...
Last place on earth to stay!
Travelled on 11/2024
Put the option of this hotel to the bottom of your list. In fact, stay at home if this is your only option!
Staff were ok but person behind the bar didn't want to give me a couple of glasses of iced water to take to the room on our first night.
Although we were assured they were almost full capacity, it was like a morgue.
The room heating could not be adjusted and we were told there was no one available on a weekend...
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Dave S said...
Calling this 5 star is a joke
Travelled on 11/2024
Booked and paid extra for an executive room in a 5 star hotel. The room was a standard yet they claim it's executive. Very small room. Mini bar consists of Pepsi and water. Not the beer and wine as advertised. No toiletries as advertised. Just dispensers. Very dated room with stained flooring and cobwebs. Reception rude and unhelpful when the issue of room allocation was raised. Nothing in this hotel is 5 star and to...
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Lisa B said...
great hotel, good restaurants
Travelled on 11/2023
We absolutely loved this hotel. It wasn't superbly located near our tours but it was walkable. The area is very nice ad very safe! Not many restaurants nearby, but we ate at the hotel. We had dinner there and the salad course was the highlight for me . Id love to know what kind of dressing was on it. I dream of it....
John T said...
Not how a hotel should be run.
Travelled on 09/2024
Empty mini bar on arrival . Not even a bottle of water in the room. No loan adapter, just an adapter for sale at 15 euros. We pre-paid for the room but were then asked to pay 7.50 euros service fee at time of check-in. Reception couldnt explain what the service charge was for. Grumpy guy at the bar asked if I wanted to pay an additional tip on top of my $90 single skewer satay and spaghetti bolognese. I said no than...
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