Frequently Asked Questions
FAQ Categories
Frequently Asked Questions
My luggage is damaged – what do I do?
We’re sorry if your bag has been damaged during your journey. Please report any damage in the luggage reclaim area and if possible, take photos of any damage on your phone before you leave the airport.
The local handling agents will give you a Property Irregularity Reference (PIR) number that consists of five letters and five numbers e.g. MANBY12345. With this reference you can go ahead and claim with our luggage replacement specialist team.